All conversations are kept in the strictest of confidence.  Telephone calls are not recorded.  E-Mail and Text messages will not be copied or shared.
 
Confidentiality may only be broken in the following circumstances:   

• There is disclosure or evidence of serious risk of harm to the individual, as in a threatened or attempted suicide

• There is disclosure or evidence of a serious risk of harm to others 

• There is disclosure or evidence of physical, sexual or serious emotional abuse or neglect  

• There is disclosure or evidence of serious self-harm (including drug or alcohol misuse that may be life-threatening)   

 
In the event that we need to break confidentiality, the individual will be advised of our actions and the local 911 services will be notified.